Everything You Need to Know About Facebook Auto Reply

Everything You Need to Know About Facebook Auto Reply

As a business owner, you might understand the importance of online presence, especially on social media platforms. Social media, particularly Facebook, has become an integral part of every business marketing strategy. Whether it’s a big enterprise or a small start-up, creating and managing a Facebook page has become crucial for businesses to engage and interact with potential customers.

However, managing a Facebook page could be an overwhelming task, considering the numerous messages, comments, and inquiries it receives daily. This is where the Facebook Auto Reply feature comes in handy, allowing businesses to promptly respond to their customers’ queries and provide automated replies. In this post, we will go through everything you need to know about Facebook Auto Reply and how businesses can use it to maximize their online presence.

What is Facebook Auto Reply?

Facebook Auto Reply is a feature that allows businesses to create automated responses to different types of messages, comments, and inquiries on their Facebook page. This means that customers can receive feedback or responses even when a business is not available to respond to queries instantly. It is an excellent tool for businesses as it reduces the response time and establishes a better customer interaction experience.

How Does Facebook Auto Reply Work?

To enable the Facebook Auto Reply feature, businesses have to navigate through their Facebook page settings and look for the “Messaging” tab. Once you enter the tab, you’ll see the “Instant Replies” option, where you can customize the automated reply message and choose when to send the response. For instance, you can choose to send replies when someone sends a message, leaves a comment, or both.

Benefits of using Facebook Auto Reply

There are numerous benefits to using Facebook Auto Reply. Firstly, it saves business owners time and effort in responding to repetitive inquiries. Secondly, it creates a more professional and responsive image for the business. Thirdly, it improves customer service and interaction, which can lead to a better business reputation. Finally, it provides customers with quick responses, even outside business hours.

Tips for creating effective Facebook Auto Replies

While automated replies within Facebook Auto Reply can be effective, it’s important to ensure they carry the right message. Here are some tips for creating effective Facebook Auto Replies:

– Personalize the message. Use the customer’s name and make sure that the automated response is tailored to their question.

– Keep it simple and to the point. The message should provide clear and concise answers to the customer’s inquiry.

– Set response expectations. Inform the customer when to expect a personal response or solution.

– Avoid sounding robotic. Use a conversational tone that aligns with the business’ brand and voice.

– Test and refine the messages. Monitor the effectiveness of the automated replies and refine them accordingly.

In conclusion, Facebook Auto Reply feature is an excellent tool for businesses, especially small businesses who may not have enough resources to manage their social media presence around the clock. It provides an efficient way of engaging with customers and improving customer service, leading to customer loyalty and, ultimately, business growth. However, ensure that the automated messages are relevant and personalized, and the expectation is set correctly, making sure that the customer feels valued and heard. So, don’t delay any longer and use Facebook Auto Reply to expand your social media presence!

Not sure where to start with your business’s social media? 98 Buck Social is here to help!

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Have any questions?

We have answers.

Can you help me grow Instagram followers?

We partner with Socialboost to help build Instagram followers. Click the link below to enroll. Plans start at $59/mo.

What photos or videos do you use?

By default, we can use the photos you have on your website as well as utilizing the plethora of photos available to us within our royalty free library.

If you have photos or videos for us to use, depending on your subscription, we welcome you to upload them into a Google Drive folder and share that link with us!

Looking for custom videos?  Some of our plans include videos or you can add them to any plan starting at $98/mo!

How do you mimic my branding colors and style?

As mentioned above, depending on your plan, we can use whatever you’d like to provide us! If not, we’ll resort to using your website or our royalty free library.

That being said, we can come up with custom graphics that suit your branding style as an add-on to your posting subscription.

$98/month for 3 custom graphics each week
$148/month for 5 custom graphics each week

Note: The cost of custom graphics is on top of your monthly subscription cost

What is content review & approval?

Content review and approval is where your social media content creator sends you a weeks worth of posts, prior to their designated publication time the following week.

This way, you will have the chance to give us feedback on each post in case you’d like us to make a minor edit.

Note: One round of editing per post permitted, depending on your plan.

What are the results I can expect from your posting services?

The idea behind consistent posting onto your social media pages is to keep them active with content that promotes your business solutions, educates your audience to showcase your expertise and to also keep things lighthearted, it’s social media after all!

There’s nothing worse for a business than to earn someone looking into what you do, only for them to see a barren social media page. To them, it may appear that you are out of business or potentially a scam.

We are often asked about growing followers and generating sales or leads. These are great goals to have but please understand that those goals are better obtained through paid advertising campaigns.

For more information on paid advertising, please visit our paid advertising services.

Do you use a posting scheduler and how do you get access to my business pages?

We are fortunate to be partnered with CloudCampaign.com to utilize their excellent scheduling platform.

By signing up for our content services, we will set you up with your own Cloud Campaign workspace depending on your plan.

During onboarding we request admin access to your social accounts using a secure platform. This allows us to manage the occasional disconnect when the platforms push out updates.

Furthermore, with your own workspace you are welcome to view and edit content at your leisure!

Why do my posts say “Posted by Cloud Campaign”

We use Cloud Campaign, which is a 3rd party app, to scale social media management and posting. When a post says “Posted by Cloud Campaign”, it is only the admins of your company page that can see this and not your followers.